After extra health and safety measures we are pleased to announce we are now fulfilling orders! To keep our team as safe as possible we will be shipping orders twice a week so please allow 3-5 working days to receive your order!
Dear Customers, It is with a heavy heart that we have had to suspend order fulfilment until 15th April due to the closure of our warehouse. This is for the safety of our staff and the community. We are sorry for any inconvenience. For now, orders can still be placed but will not be despatched until the above date. Any returns from orders placed including and after 24th February are exempt from our current returns policy and we ask them to keep hold of any potential returns as we won’t be able to process them until our warehouse reopens. For any other questions please do not hesitate to contact our customer service team by email firstname.lastname@example.org
Please return your item(s) to the address below:
Unit 3 Canary Way
Agecroft Commerce Park
If you're making a return, please print and complete one of these forms and include it in the package. Doing so will speed up the whole process and prioritise your refund/exchange!
Return of Goods Policy
We aim process your return within 5 working days of it arriving on our premises.
All returns for a refund must be organised within 30 days of placing your order.
Items to be returned must be in an 'as new' condition (unused, unworn and unwashed, complete with their original packaging and tags.)
If you have purchased a product as a gift, please do not discard the product tags until you are sure the item does not need to be returned.
PLEASE NOTE: Underwear cannot be returned unless faulty.
You will be required to organise, and pay for the return of goods.
Any items returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights, and is in compliance of the relevant UK laws.
You are not liable for any postage costs if you were supplied the wrong item, wrong size, wrong colour or if the item is faulty. Full postage fees are applicable to all other returns. You remain responsible for arranging and paying for the return of goods. If you are not liable for postage costs then we will refund the amount paid to return the item(s) to us to the original card used to place your order.
Verify that your return meets the criteria in the Return of Goods Policy above.
Return the item(s) to the relevant address above. This address is also on your invoice. Please complete the returns form and include with the goods in a securely sealed package. If you do not have a returns form, please include the following details:
- Your full name, address and postcode
- Your order reference (if known)
- Contact telephone number
Once the returned goods have been received, checked and verified, your account will be credited.
For your safety it is recommended you use a 'signed for' delivery service, such as Royal Mail Recorded or Special Delivery, and ensure the package is adequately insured. We are not liable for any packages lost in the post.
If goods are returned due to being faulty, a full refund or replacement will be available upon confirmation of the fault, plus the cost of postage and packing (equal to the original postage and packing cost incurred, unless proof of postage cost is supplied) and any other costs that have incurred as a direct result of faulty goods being supplied (providing proof is supplied).
All refunds will be made only to the original card used for the purchase. We aim process your return within 5 working days of it arriving on our premises but please allow up to 10 days for the refund to credit your account. Postage paid for unwanted items is non-refundable. If returning items and your order no longer qualifies for free postage, the cost of standard P&P will be deducted from the refund.
You have the right to cancel your order within 14 working days without giving a reason. The 14 days start from when you receive the goods, please follow returns procedure.