COVID 19 Update - Please allow 3-5 working days for delivery. Read More

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COVID-19 UPDATE.

14/04/20

After extra health and safety measures we are pleased to announce we are now fulfilling orders! To keep our team as safe as possible we will be shipping orders twice a week so please allow 3-5 working days to receive your order!

 

23/03/20

Dear Customers, It is with a heavy heart that we have had to suspend order fulfilment until 15th April due to the closure of our warehouse. This is for the safety of our staff and the community. We are sorry for any inconvenience. For now, orders can still be placed but will not be despatched until the above date. Any returns from orders placed including and after 24th February are exempt from our current returns policy and we ask them to keep hold of any potential returns as we won’t be able to process them until our warehouse reopens. For any other questions please do not hesitate to contact our customer service team by email cs@underweardirect.com


Delivery Information


All UK Mainland orders placed before 12pm Midday Monday - Friday are despatched that day.


Goods will not be despatched or delivered on bank/public holidays.

Please note that delivery guarantees do not apply during adverse or dangerous weather conditions, or other factors beyond our control.

UK Mainland Delivery Options

All delivery methods are tracked.
We offer the following delivery services for your convenience:

For HIGHLANDS / ISLANDS / NORTHERN IRELAND & EIRE DELIVERY OPTIONS see below for details.

Standard Delivery within 2-3 days

Delivery Charge: £4.95 - FREE Delivery for orders over £30 (UK) / £65 (IRE)
Delivery Time:
 2-3 days from despatch

Your order will be despatched and is fully tracked from despatch to delivery. Please note that goods are not despatched on a Saturday. 

 

Restrictions:
Please note that these options do not apply to the following addresses:

Highlands / Islands / Northern Island & EIRE Delivery Options

Applicable to the following locations:

Isle of Wight, Channel Islands, Northern Ireland, Scottish Highlands, Scottish Islands, Isles of Scilly, Isle Of Man

Scottish Highlands includes postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.
Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Standard Delivery within 2-3 days

Delivery Charge: £12
Delivery Time: 2-3 days from despatch

Your order will be despatched and is fully tracked from despatch to delivery. Please note that goods are not despatched on a Saturday, Sunday or public holiday.

What if an item I order is out of stock?

The website stock levels are live and always up to date.

In the unlikely event that an order is placed for an item that is no longer in stock you will be notified by email and are entitled to a full refund. We will make every effort to find you a suitable alternative at this stage, should you wish, or proceed with a refund upon your instruction

What if my order doesn't arrive on time?

Please contact Customer Services if you do not receive your order within the time expected. Failure to report within 7 days of order could affect the opportunity to replace/ refund.

Christmas deliveries

Orders will be dispatched up until 2 working days before Christmas if placed by 12 noon. If your order is placed less than a week before, then we can not guarantee they will be delivered before Christmas.

Orders placed after this will be despatched the first week in January.

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